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Treat Reddit like a support channel.

Your tools tell you something happened on Reddit, then it scrolls away in a Slack channel or an email. Subportly is the shared inbox where every conversation gets an owner, a status, and a follow-up. Across every account. Nothing dropped.

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Subportly · Master inbox

Master inbox48

Search conversations…

AllDMModmail@

u/karen_922m

DM · r/stackhaven

hey, charged twice for the same order, can you check?

u/devmatt14m

Modmail · r/stackhavenPending

Draft reply ready for your review

u/sasha.codes1h

@ mentionAssigned

great product but the onboarding could be…

u/ana_prism3h

app crashes every time I open settings on iOS

u/biggs_readsyesterday

DMResolved

thanks, that fixed it 👍

u/threadwalker2d

Modmail · r/stackhaven

Rule clarification on self-promotion

u/pixelpusher3d

DMArchived

sent a follow-up about the bulk discount

u/devmatt· Modmail to r/stackhaven

Pending reviewassigned to you

u/devmatt14 min ago

Hey team, I bought the annual plan last week but my account still shows as free tier. Order ID is #A7849. Can you look into it?

Draft · by Sarah· needs your approval

Hi Matt, thanks for flagging. I found the order, looks like the upgrade didn't sync. I've manually moved you to annual and comped an extra month for the trouble. Refresh and you should see Pro on your account.

The problem

An alert isn't a workflow. So things slip.

When your customers live on Reddit, the default tooling breaks fast. Conversations get found, then they pile up with no owner and no record. Four places it falls apart, every day.

Alerts pile up, nothing gets handled

Your monitor fires Reddit alerts into Slack, email, or another tool all day. No owner, no status, no record. You have no idea which got handled and which got missed.

Multiple accounts, multiple tabs

Brand account, mod account, founder account. Reddit makes you log in and out all day to see them.

DMs, modmail, mentions, comments

Four message types, four different UIs on Reddit. You tab-switch all day to do one job.

No way to hand off

You can't assign a thread to a teammate. Conversations get dropped, double-replied, or quietly forgotten.

Layer 1 · Your accounts, synced

Everything from your own accounts, pulled in automatically.

Connect your Reddit accounts and Subportly syncs what already belongs to you: DMs, modmail for subreddits you moderate, and mentions and replies on your own posts. No setup, no monitoring tool. Reddit scatters this across four screens. Subportly puts it in one.

Connect unlimited Reddit accounts. Brand, mod, personal.
DMs, modmail, mentions, and comment replies on your accounts. Chats coming soon.
Works day one. This is your own inbox, not a keyword search.

Master inbox · all channelsLive

u/karen_922m

charged twice for the same order…

u/devmatt14m

annual upgrade didn't sync to my account

Pending

u/sasha.codes1h

@stackhaven the onboarding could be…

Assigned

r/stackhaven · mods3h

approved user flair request from u/jpix

u/ana_prism3h

app crashes every time I open settings…

Layer 2 · The rest of Reddit, watched

Catch the conversations that never touch your accounts.

Your synced accounts cover what comes to you. Monitoring covers everything else: someone naming your brand in another subreddit, a competitor thread, a keyword anywhere on Reddit. Use Subportly's built-in watch, or pipe in the monitoring tool you already run. Either way it lands in the same inbox.

Already run Octolens, Brand24, or F5Bot? Webhook it in and the alerts get a home.
No monitor yet? Subportly watches Reddit for your keywords and brand.
Synced accounts and monitored mentions, one queue, one owner each.

Incoming · 3 newlive

New mentionjust now

In r/SaaS · "switched off the competitor, support is night and day…"

Sources

New

OOctolens webhook

FF5Bot webhook

SSubportly watch built-in

Every source, one inbox · last sync 2s ago

Built for teams

One queue. Everyone knows what's theirs.

Assign conversations to teammates. Resolve when done. Add internal notes that never reach Reddit. Search across every account in seconds.

Assign conversations to anyone on the team. See what's yours at a glance.
Internal notes and @mentions stay private to the team. Reply drafts go to Reddit.
Resolve to close. Re-open if it comes back. Track median response time across the team.

Master inbox · assigned viewLive

u/karen_922m

charged twice for the same order…

SRSarah

u/devmatt14m

annual upgrade didn't sync to my account

JRJordaninternal notejust now

@Sarah this is the second time this week — can you check Stripe webhooks before replying?

SRSarah

u/sasha.codes1h

@stackhaven the onboarding could be…

Resolved

r/stackhaven · mods3h

approved user flair request from u/jpix

DKDani

Stay on brand

Approve replies before they go out.

Turn on approval for any account, subreddit, or teammate. Replies queue as drafts until someone signs off. Off by default, on when you need it.

Per-account, per-subreddit, or per-teammate rules.
Edit drafts inline. Approve and send in one click.
Full history of who drafted, who approved, what changed.

u/devmatt · Modmail to r/stackhavenPending review

u/devmatt · 14m

Hey team, I bought the annual plan last week but my account still shows as free tier. Order ID #A7849.

SRDraft by Sarah · needs your approval

Hi Matt, thanks for flagging. I found the order, looks like the upgrade failedlooks like the upgrade didn't sync. I've manually moved you to annual and comped an extra month for the trouble.

How it works

Three steps. About four minutes.

Connect, invite, triage. No migration, no IT ticket, no weekend lost to setup.

STEP 01

Connect your Reddit accounts

OAuth with Reddit. Works for personal accounts, brand accounts, and moderator accounts. Add as many as you need.

⌘ Kfrom anywhere

STEP 02

Invite your team

Share a workspace link. Set roles (viewer, agent, admin) and approval rules. Works with your existing SSO on the Team plan.

/invite

STEP 03

Triage from one inbox

New messages sync in seconds. Assign, draft, approve, send without leaving Subportly. Keyboard-first, built for volume.

Eto resolve

Pricing

Flat pricing per team. No surprises.

Flat monthly pricing. Connections included, with predictable add-ons if you grow. Every plan ships with a 30-day money-back guarantee.

Starter

$49 / month

For small brands and solo founders running their own community.

Up to 3 teammates
3 connected Reddit accounts
5-minute inbox sync
DMs, Modmail, mentions, comments
Assignments, tags, saved replies
$4 per extra connection
$15 per extra teammate

Get started

Questions we get a lot.

Something else on your mind? support@subportly.com

Does Subportly break Reddit's ToS?

No. We use Reddit's official OAuth and public APIs. You connect your own accounts with your own permissions, and Subportly only sees what each account would see logged in. We don't scrape, we don't use shadow accounts, we don't mass-post.

How is this different from a monitoring tool like Brand24 or Octolens?

Monitoring tools find Reddit conversations and fire an alert. That's where they stop. The alert lands in Slack or email, with no owner, no status, and no record, and on a busy day dozens of them scroll past unhandled. Subportly is what happens next: every conversation gets assigned, tracked, replied to, and resolved, with a full history. They find. We handle. Most teams use both.

Can I bring my own monitoring tool?

Yes. If you already run Octolens, Brand24, F5Bot, or another monitor, pipe it into Subportly by webhook and your alerts finally get a home: one inbox with an owner and a status on every conversation. Not using a monitor yet? Subportly can watch Reddit for you too. Either way, everything lands in one queue.

How fast do new messages appear?

As fast as Reddit allows. Starter syncs every 5 minutes, Team every 60 seconds, Enterprise every 15 seconds. Reddit doesn't offer webhooks, so all sync is polling. We just do it on the tightest schedule that's reliable.

Can I use this if I only moderate a subreddit?

Yes. Mod-only teams are a big chunk of our users. Connect the moderator account, pull Modmail for every subreddit you moderate, and assign threads to other mods. Same workflow, no brand account required.

What about Reddit's new API pricing?

Subportly handles Reddit API access for you. Your monthly price doesn't change based on volume. If you're running extreme volume on the Enterprise plan, we'll talk about it honestly.

Do you store message content?

Yes, encrypted at rest, in a region you pick (US or EU). Team plan retains 12 months by default; Enterprise is configurable, including zero-retention modes. Full details on our security page.

Can I migrate off?

Always. Every conversation, tag, and note is exportable as JSON or CSV from the settings page, with one click. We don't hold your data hostage. If we stop earning your business, you get it back cleanly.

Treat Reddit like a support channel.

An alert isn't a workflow. So things slip.

Alerts pile up, nothing gets handled

Multiple accounts, multiple tabs

DMs, modmail, mentions, comments

No way to hand off

Everything from your own accounts, pulled in automatically.

Catch the conversations that never touch your accounts.

One queue. Everyone knows what's theirs.

Approve replies before they go out.

Three steps. About four minutes.

Connect your Reddit accounts

Invite your team

Triage from one inbox

Flat pricing per team. No surprises.

Questions we get a lot.

Stop missing messages on Reddit.Start running it like a real channel.

Stop missing messages on Reddit.
Start running it like a real channel.